Matt Dionne, Director, PAS and Analytics

Matt Dionne serves as the Director of Patient Access Services & Analytics at Real Endpoints. Matt oversees analytics for Patient Access Services initiatives, leads RE technology activities, and provides reimbursement and access expertise for clients in patient support functions.

Prior to joining Real Endpoints, Matt was an award-winning manager at Celgene with experience in driving patient engagement and customer satisfaction, adept at transforming complex data into real world solutions. For 7 years in Patient Support Services, he utilized an agile approach to adapt and launch several pharmaceutical and medical benefit drugs in Celgene’s Hematology / Oncology portfolio. He also was responsible for digital and data driven initiatives, notably establishing Celgene’s first cloud-based CRM (customer relationship management) solution. As a leader of a regional team of Patient Support Specialists, Matt provided reimbursement and access support to key centers of excellence. He served as a reimbursement and access resource to other departments within Celgene by utilizing payer knowledge to provide overviews of reimbursement insights, proactively identify new reimbursement hurdles, and collaborate on potential solutions.

Before Celgene, Matt worked as a Pharmacy Services Representative for CVS / Caremark Specialty Pharmacy. In this capacity he developed relationships nationwide with customers, physicians, & insurance companies to ensure timely completion of orders regarding dealing with exceptions in enrollment, coverage, & prescription refills. He also spent 6 years as a certified pharmacy technician at Walgreens Pharmacy (retail).

Matt leverages his 15 years of patient-facing reimbursement experience to develop patient-centric approaches to business problems facing clients today ranging from access issues to engaging the patient where they are using technology.